Instagram accounts are frequently hacked through phishing attacks received through DM's.
Depending on your activity level, you may not know your account was taken over until you either try to login, get notified by friends/followers or receive an email from Instagram.
Meta does provide assistance in regaining access to your account but may not be able to recover posts, videos or pictures.
If you think your account has been hacked or taken over, there are several actions you may be able to take to secure your account. Some of these recovery steps may not be available to you depending on the type of account you're trying to recover, but we recommend trying them all.
Check your email for a message from Instagram
If you received an email from security@mail.instagram.com letting you know that your email address was changed, you may be able to undo this change by selecting revert this change in that message. If additional information was also changed (example: your password), and you're unable to change back your email address, request a login link or security code from Instagram
Complete the Instagram account recovery form
Click here to start the recovery process with Instagram-Instagram support request
Select the appropriate item for your scenario and follow the instructions provided
Request a security code or support from Instagram
You will be sent a login link from Instagram. If you're unable to recover your account with the login link , you may be able to request support from Instagram.
To request support from Instagram:
iPhone
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From the login link screen, tap Need more help? below Send login link. Select either your email address or phone number, then tap Send security code.
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If you don’t receive a security code, tap I can’t access this email or phone number below Send security code, then follow the on-screen instructions.
Android
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On the login screen, tap Get help logging in. below Log in.
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Enter the username, email address, or phone number associated with your account, then tap Need more help?. Keep in mind that if you have more than one Instagram account you may need to select the account you’re having trouble logging into first, then follow the on-screen instructions.
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Tap Need more help? then follow the on-screen instructions.
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Select either your email address or phone number, then tap Send security code.
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If you don’t receive a security code, tap I can’t access this email or phone number below Send security code, then follow the on-screen instructions.
If you can still to log into your Instagram account
If you think your account has been hacked or an attempt to hack your account has been made and you're still able to log in, there are things you should do to help keep your account secure:
- Change your password or send yourself a password reset email.
- Turn on two-factor authentication for additional security.
- Confirm your phone number and email address in account settings are correct.
- Check Accounts Center and remove any linked accounts you don’t recognize.
- Revoke access to any suspicious third-party apps.
Instagram Help Center
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Contact Us
Our agents and support team are here to answer questions, offer guidance and resolve any Cyber attacks.
To reach us:
Phone: +1 (223) 232-2220
Email: customersupport@cyberaid.app
You can submit a request in our Help Center or chat with us using our chatbot or our mobile cyber app.