Cyber attacks can include the inability to login to apps or sites, loss of data and even loss of control of devices. They are better known by other names such as viruses, malware, ransomware, phishing and all these attacks can cause a lot of damage to your data or devices if not resolved.
If you think you're experiencing a cyber attack, follow these steps to try and stop it and contact our team of experts immediately.
1. Reboot all your devices
Start with restarting your router and then continue to restart any other connected devices. Rebooting or restarting your devices can stop an attack if it's happening.
- Restart your router
- Restart the affected device(s)
2. Run an antivirus/malware program
An antivirus and malware program can identify and clean viruses or malware on your devices.
3. Contact us!
Our agents can assist and resolve whatever attack you're experiencing. They will ask questions to investigate the situation, consider this list beforehand to assist in their efforts.
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- How many devices are affected?
- Do you remember clicking or seeing a suspicious link?
- Which apps or software are affected by the attack>
- When did you first notice it?
- Has any troubleshooting been done?
Contact Us
Our agents and support team are here to answer questions, offer guidance and resolve any Cyber attacks.
To reach us:
Phone: +1 (223) 232-2220
Email: customersupport@cyberaid.app
You can submit a request in our Help Center or chat with us using our chatbot or our mobile cyber app.
Download CyberAid's App
Our mission at CyberAid is to keep you safe and secure online with all the cyber protection you need in one place. To get the most effective cyber defense, download our mobile cyber app.